glór is seeking applications for the Box Office

glór is currently recruiting for the role of Part Time Box Office Assistant

Thank you for your interest in this position.  Below is the job description and the person specification for this role.

Interested parties should apply in writing with an up-to-date Curriculum Vitae no later than 5pm on Monday 30^th August by one of the following methods:

Email:            to info@glor.ie with ‘Part Time Box Office Assistant’ in the Subject Line

Post:               to glór HR, Marketing, Box Office & Administration Assistant Role, Causeway Link, Ennis, Co. Clare

By Hand:       please drop sealed envelope marked Front of House Role to glór box office, Causeway Link, Ennis, Co. Clare

Please note the following key dates that form part of this recruitment process:

• Deadline for applications:          5pm, Monday 30th August 2022
• Interviews:                                        Week of September 5^th, 2022 (TBC)
• Start date:                                        September 2022
  

glór is an equal opportunities employer

The Box Office Assistant will be responsible for the following:

1. Customer Service

• Deliver an information point function for glór, redirecting calls and managing glór’s phone system, at all times in a friendly and pleasant manner.
• Provide accurate information in person and via phone/e-mail to bookers and members of the glór team
• Support the work of glór in the development of information gathering strategies to provide meaningful insight into key customer segments, audience behaviour, trends and purchasing patterns to maximise revenue and identify new audiences for glór.
• In conjunction with the marketing team, work to increase group sales and attract new audiences to glór.

2. Box Office and Ticketing System Management

• Sell tickets to customers in person, by post, on-line and by telephone
• Input new events on the Box Office ticketing system
• Oversee ticket allocation of complimentary house seats for sponsors, artists, press and staff and process/distribute/monitor/release as instructed.
• Organise customers’ ticket refunds and exchanges; maintain waiting lists.
• Respond to all Box Office queries via email, phone or in-person.
• Be capable of fixing minor technical problems with the ticketing system, and act as contact for problem reporting with glór’s ticketing system supplier.
• Act as a contact for group bookings and build relationships with key customers.
• Manage the selling of tickets for external events where glór acts as a ticket agent.
• Ensure the accurate maintenance of glór’s mailing list and database records, including regular data cleansing to avoid duplicate accounts.
• Act as point of contact for all users of the building.
• Monitor entrance and departure of staff, artists, public and other persons to assist in maintaining security of the building where practicable
• Open building on non-office days when the Box Office Assistant is on duty and ensure the building is securely locked up when last in the building to leave.
• To always have an active presence at the Box Office.
• Have a sound knowledge of the building and the events programme, regularly engaging in the company diary system, Artifax.
• Assist in event/room set up when required, and direct groups and participants in relation to activities
• Accompany members of performing groups or contractors through building.

3. Financial/Data Reporting

• Cashing up, recording and reconciling ticket sales on a daily basis and applying best practise as regards the safe and secure handling of monies
• Produce sales reports and event analysis for the Director/Promoters when required
• Ensure that all financial and data protection regulations, policies, and practices within your scope, and that the EU Data Protection Directive and the General Data Protection Regulation (GDPR) are adhered to in all data management

4. General administration

• Ensure the efficient running of all Box Office Systems, including computers, printers, telephones, filing, promotional displays, stationery and other Box Office equipment and resources.
• Other duties and requests that may arise from time to time

Training and Development

• As a member of the Box Office Team, you will be expected to undergo regular training in the ticketing system, first aid and other customer care training as provided.
• Members of the Team should communicate any training needs they identify as useful or necessary to undertake their role to their manager.
• Members of the Box Office Team are required to participate in annual individual performance appraisals conducted with their manager on a one-to-one basis to review their progress, performance, and related needs for their role.
• Attend the seasonal All Staff Meetings, and attend programme briefing meetings where scheduled.

Job purpose

The main objective of the Box Office assistant is to provide excellent customer care that reflects the mission of glór, whilst selling tickets and sharing information about current and upcoming events for sale at glór. Excellent customer care is critical in this role particularly as the Box Office is usually the first point of contact by phone or in person for bookers and is also the main information point for all queries by visitors to the building.

The Box Office assistant must endeavour to maximise ticket sales for glór, and to have an extensive knowledge of the glór programme.

Knowledge, Skills, Experience and Qualifications

Essential

• Excellent customer service, communication, and interpersonal skills with experience of dealing with customers in person and by phone
• Ability to work effectively as part of a team, in what is sometimes a very busy environment
• Willingness to work irregular and flexible hours
• Excellent organisational skills and attention to detail
• A high level of computer literacy and knowledge of Microsoft Office packages
• Ability in dealing with complaints and difficult situations
• Ability to handle cash responsibly and accurately

Desirable

• Experience of working in a Box Office, or Reservations and Sales Role
• Experience of working with the Ticketsolve System

This is a casual part-time role from September 2022. A probationary period of 1 month will apply.
Closing date for application: Friday 2^nd September 2022 5pm.
Hours of work: will vary according to the events programme, typically may be 1-3 shifts per week, and working hours will be daytime, evening, and weekends.
Please note the main events season runs from September – May.

 Hourly pay rate of €10.50, increasing to €11 after 6 months. Reports to: Box Office Supervisor